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FAQ

Orders & Shipping

Q: How long until my order ships?

We do our best to get your packages delivered to you as quickly as possible. Our goal is to have all orders processed and shipped within 1 business day from when the order is received. Consequently, you can usually expect your package 3-5 business days after you place your order.

During the holidays or high order volume seasons, it can take between 5-8 business days due to the seasonal rush.

Note that we will do our best to get your orders out as soon as possible but we cannot guarantee that the USPS or other delivery services will deliver according to their suggested time frames.

Q: Do you ship outside of the United States?

At this time, we do not ship outside the United States.

Q: How do I use a coupon code or gift card?

After adding items to your cart, continue to checkout. On the Checkout page, enter your coupon code in the discount code box and then click "Apply". At this time, we do not offer gift cards.

Wholesale Questions

Q: I have a store and am interested in selling your products. Is it possible to become a retail outlet for your products?

Yes!  We offer wholesale pricing for approved stores that fit with our mission and vision.  Please contact us by emailing info@aromasoapery.com

Product Questions

Q: What are the main ingredients in your soaps?

All of our soaps contain coconut oil. Other ingredients that are commonly used in our soaps include olive oil, castor oil, palm oil, avocado oil, sweet almond oil, grapeseed oil, rice bran oil, rosehip seed oil, jojoba oil, argan oil, shea butter, avocado butter, mango butter, and cocoa butter.

Our exfoliating soaps also include either ground walnut shells, poppy seeds, shredded loofah, or ground pumpkin seeds.  

Our milk soaps contain either goat milk, Greek yogurt, or coconut milk.

Our premium soaps are scented with essential oils. All other soaps are scented with fragrance oils and most are colored with natural colorants.

Q: Which soap is best for to use on dry skin, eczema, psoriasis, rosacea, etc.?

We appreciate your interest in our skincare products as a possible help to any skin conditions issues you’ve had to face, but we do not claim that our products cure skin conditions such as eczema, psoriasis, rosacea, etc. as these are complicated skin issues with many potential causes (diet, environmental factors, reaction to chemicals from various products we encounter, etc.). We've found our skincare products to be more soothing and less irritating than alternative mass-produced skincare products. Please be sure to check out the reviews people have left us on our product pages. 

Q: What are essential oils?

Our premium soaps are made with essential oils. Essential oils are aroma-packed, concentrated oils derived directly from plants, usually through the process of distillation. They are often used in aromatherapy due to their volatile nature (tendency to vaporize) and their positive effects on the mind and body.

Q: Is there lye in your soap?

No, but there was. Lye is used in the production of our soap but is not contained in our soap when you purchase it. All soap is the product of saponification, a chemical reaction between lye (a strong alkali) and fatty acids (triglycerides) which produces soap and glycerin. This process takes between 12 to 48 hours to complete. We cure our soap for 6-8 weeks to allow ample time for all of the lye to be fully consumed by the saponification process. Curing the soap also allows any excess moisture to evaporate, making for a harder, longer-lasting bar of soap. This is a quality control standard we utilize to ensure there is absolutely zero lye remaining in our soap and that you have a hard bar that won't mush away in the shower.

Q: Your soap looks and smells so good! Can I eat it?

We regularly get asked this question, and for good reason. Our soap does look and smell good enough to eat. However, please do not eat our soap as it is not made for oral consumption.

Q: How is your soap made?

We mainly use the cold process method for making soap. For our Rustic line, we use the hot process method for making soap. In our opinion, these are the best methods for making soap. By using these methods and making all of our soap in-house and by hand, we're able to have full control over the quality of every bar we produce.

Q: What is the shelf life of your soap?

The scent of some of our more delicate soaps will start to fade within 6-12 months. However, the soap itself is not affected and will be a viable cleanser indefinitely. 

Allergy Questions

Q: Are your soaps gluten free?

Nearly all of our products are gluten free. Some of our soaps do contain colloidal oats or beer, however, so we encourage our customers to review all of the ingredients used to make each product to determine whether you or a member of your family could potentially experience an allergic reaction.

Q: Are your products hypoallergenic?

Our Premium line of products are 100% natural and are great for all skin types, especially sensitive skin.

Q: I'm allergic to milk, does that mean I can't use your goat milk soap and other milk based soap products?

Not necessarily. We're not aware of any of our customers who have milk allergies that are not able to use our goat milk soap and other milk based products. Many of our customers who are lactose intolerant have found that they are able to use our soap without any problems. However, it is important to remember that everyone is different, so we would recommend consulting with a doctor beforehand.  If you get the okay from your doctor, consider using a tiny amount of a goat milk soap on a small portion of your skin first (like your elbow) to see if it works for you before using the full bar in the shower or bath.

Location

Q: Where are you located?

We are located in Plantation, Florida. All of our products are made in a home-based studio. We offer customer pick up for local customers who prefer to pick up their orders and avoid shipping charges.

Customer Service

Q: How can we actually speak with someone?

Our business hours are Monday-Friday from 9:00am – 5:00pm (EST) and our phone number is 954-328-6901. During non-business hours, you can leave a message or contact us by email at info@aromasoapery.com.

 



 

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